Support and Management

The best IT guy is the one you never see
Setting up a company’s IT infrastructure is only the first step. Structured and coherent ongoing support and management are crucial to ensure that a system continues to function properly. At Utilis, we monitor our customers systems remotely. When an issue is detected our systems take the appropriate remedial action or escalate the issue for further troubleshooting. For example, we see that the hard drive memory of a computer is becoming full, or that a virus has been detected. This allows us to resolve an issue before it becomes a problem. This is extremely important for the continuity of your work.
A computer user is often not aware that there was an issue with their computer. We will only contact you when necessary. We leverage industry standard software for support, management and monitoring.

We like to be personally involved and keep in regular contact. Both by telephone and in person. That way we can combine our technical information with our knowledge of your company to have a better idea of ​​how errors occur and how they can be prevented in the future.

As a customer, outsourcing the management of your IT is extremely beneficial. Many companies do not have their own IT manager and attempt to manage this by tasking existing employees with IT responsibilities on top of their existing workload. Utilis brings years of experience and provides bespoke solutions for security, account management and maintenance of your IT infrastructure alongside targeted support and advice.